Support Center

Answers to your
Questions.

Radical transparency is our core value. Here is everything we usually discuss during the first discovery call.

General & Billing

How much does a project cost?

We don't do 'guesstimates'. We offer two models: Time & Material (monthly billing based on actual hours tracked) for agile projects, or Fixed Price for strictly defined scopes. Most MVPs start around €1500.

Do you work with startups or enterprises?

Both. We love the speed of startups and the scale of enterprises. Our hybrid model allows us to adapt our team size to fit your runway or your department budget.

What are your payment terms?

For fixed-price projects, we typically require a 50% deposit to book resources, with remaining milestones tied to deliverables. For Time & Material, we invoice monthly with Net-15 terms.

Is my project too small?

Not at all. We believe great partnerships often start with small steps. Whether you need a quick bug fix, a single feature, or a full platform, we apply the same high standards of quality.

Process & Delivery

How do you handle the timezone difference?

Our engineering hub in Madagascar is GMT+3. This is perfectly aligned with Europe (GMT/CET). We work while you work. No waiting 24h for a reply like with Asian or US outsourcing.

How often will we communicate?

Daily. We invite you to a shared or MatterMost channel. You get daily standup updates and a demo at the end of every sprint (usually every 2 weeks).

What tools do you use to manage the project?

We avoid email clutter. We use Slack or MatterMost for daily comms, Linear or Jira for task tracking, and Notion for documentation. You have full guest access to all these tools.

Can I change the scope during development?

Absolutely. That's the beauty of Agile. If you want to swap Feature A for Feature B, we simply re-prioritize the backlog for the next sprint. We adapt to your market feedback.

Technical & IP Rights

Do I own the code?

100%. From day one. We work on YOUR GitHub repositories. If you decide to stop working with us, you keep everything. No lock-in, no hostage taking.

What tech stack do you use?

We specialize in the JavaScript ecosystem: React, Next.js, Node.js, and React Native. This ensures you have one unified language for your entire platform, making it easier to hire for later.

How do you ensure code quality?

We rely on automation and peer review. Every line of code goes through a Pull Request (PR) review by a senior engineer. We also set up CI/CD pipelines with automated linting and testing before anything hits production.

Is my data secure?

Yes. As a UK-registered company, we are legally bound by GDPR and UK data protection laws. Our contracts include strict NDAs, and our engineers work on secure, managed devices.

Post-Launch & Support

What happens after the launch?

We offer maintenance retainers (SLA). We monitor uptime, fix critical bugs, and keep libraries updated. You can also keep a smaller team for continuous feature development.

Can you host the app for us?

Yes. We operate our own high-performance dedicated servers via OVHcloud. We can host your application on our managed infrastructure to ensure maximum speed, data sovereignty (GDPR), and predictable costs.

Do you provide documentation?

Yes. We don't just hand over raw code. You get a comprehensive 'Handover Package' including technical architecture diagrams, API documentation (Swagger/Postman), and setup guides.

Is there a warranty period?

Yes. Every fixed-price project comes with a 30-day warranty period after launch. Any bugs found that are within the original scope are fixed immediately at no extra cost.

Answers to your Questions.